Privacy Policy

Introduction

Welcome to ImWriter. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our smart book writing and review platform. This policy applies to all users of ImWriter services, whether you are creating content, receiving reviews, or using our smart writing assistance tools.

What Data We Collect

• Email address and account information (name, username, password)
• Book content, manuscripts, drafts, and all creative work you produce on our platform
• Book metadata including titles, genres, character profiles, and story parameters
• Usage analytics such as feature usage patterns, page views, and interaction data
• Technical data including IP addresses, browser type, device information, and operating system
• Communication data from support requests, feedback, and correspondence with us

We collect information that you provide directly when creating an account, writing books, creating characters, and using our services. We also automatically collect certain technical information when you access our platform to ensure proper functionality and security. Your book content uploaded by you and creative work remain your intellectual property, and we only process it to provide our services to you.

How We Use Your Data

• Provide and improve our book writing, review, and smart assistance services
• Save and synchronize your work across devices
• Generate intelligent writing suggestions and feedback
• Communicate with you about your account, updates, and service notifications
• Respond to your support requests and feedback
• Analyze usage patterns to improve our features and user experience
• Ensure platform security and prevent fraud or abuse
• Comply with legal obligations and enforce our terms of service

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our service.

• Essential Cookies: Required for authentication, session management, and security (CSRF protection). These cookies are necessary for the platform to function properly.
• Functional Cookies: Remember your preferences such as language selection, theme choice, and interface settings.
• Analytics Cookies: Help us understand how users interact with our platform, which features are most popular, and how we can improve the service. This data is aggregated and anonymized.

Data Protection and Security

We implement industry-standard security measures to protect your data. All data transmission is encrypted using SSL/TLS protocols. Passwords are securely hashed using bcrypt encryption and are never stored in plain text. We conduct regular security audits and maintain strict access controls to ensure only authorized personnel can access user data. Your book content is stored securely on our servers with regular backups to prevent data loss. We retain your data for as long as your account is active, and for up to 90 days after account deletion to allow for backup rotation and recovery if needed.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights:

• Right to access your data - request a copy of all data we hold about you
• Right to rectification - correct any inaccurate or incomplete information
• Right to erasure (right to be forgotten) - request deletion of your account and associated data
• Right to data portability - receive your data in a structured, machine-readable format
• Right to object to processing - opt-out of marketing communications and certain data processing activities
• Right to withdraw consent - change your preferences or consent settings at any time
• Right to lodge a complaint - contact your local data protection authority if you believe your rights have been violated

Contact Us

If you have questions about this privacy policy, wish to exercise your data protection rights, or have concerns about how we handle your information, please contact us. We will respond to all requests within 30 days as required by GDPR.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service features. When we make significant changes, we will notify you via email or through a prominent notice on our platform. We recommend reviewing this policy periodically to stay informed about how we protect your information. The date of the last update is shown at the top of this policy. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Subscription Offer

This section defines the terms for providing paid subscription services on the ImWriter platform. By subscribing, you agree to the terms set forth below.

Subscription Terms

• A subscription provides access to advanced service features according to the selected pricing plan.
• Subscription pricing is displayed on the pricing page and may be changed with prior notice to users.
• The subscription is activated after successful payment and remains valid for the paid period.
• The user independently selects the pricing plan and subscription period.
• Access to paid features is provided on an 'as is' basis within the current version of the service.

Auto-Payment Terms

Auto-payments are activated automatically when you subscribe. Funds will be charged from your linked card before the end of the current subscription period to ensure uninterrupted access to the service. Auto-payments are processed through the YooKassa payment system in accordance with PCI DSS requirements.

Enabling Auto-Payments

Auto-payments are enabled automatically when you subscribe on the pricing page. During your first payment, your card is linked to your account through the secure YooKassa form.

Disabling Auto-Payments

To disable auto-payments, cancel your subscription in the 'Subscription' section of your account. After cancellation, your access will remain active until the end of the paid period, and automatic charges will stop.

Billing Cycle

The billing cycle starts on the subscription activation date and repeats according to the selected period (month, year).

• Funds are charged at the beginning of each new subscription period.
• With auto-payments, the charge occurs one day before the end of the current period.
• The next billing date is displayed in your account under the 'Subscription' section.
• If the charge fails, the subscription will be suspended until successful payment.

Refund Policy

Refunds are processed in accordance with applicable consumer protection laws.

Conditions for refund:

• A refund is available within 14 days of payment if the subscription services have not been used.
• Refunds are issued to the card used for payment within 10 business days.
• To request a refund, please contact support with the reason for your request.

No refund provided when:

• No refund is provided if the user has actively used the paid features of the service.
• Partial refunds for the unused portion of the subscription period are not available.
• No refund is provided if the user has violated the terms of service.

Subscription Cancellation

You can cancel your subscription at any time through your account. No reason is required for cancellation.

• Upon cancellation, access to paid features is retained until the end of the paid period.
• After the subscription period ends, your account will automatically switch to the free plan.
• All materials you have created (books, chapters, characters) are preserved and remain accessible.
• You can resume your subscription at any time by making a new payment.